Support

Pulse Tuscaloosa and Pulse Venue

Email sales@pulsetuscaloosa.com and a person will get back to you. Tell us which app you use and what kind of phone you have.

Pulse Tuscaloosa

Why does a venue say Quiet when it's busy?

Crowd levels come from people at the venue reporting what they see, over the last hour. Quiet often means nobody has reported yet. If you're there, report it and everyone else sees the update.

Why can't I report the same venue again?

Each person's report counts once per venue for a short time, so one person can't make a venue look packed.

How do I keep my points on a new phone?

Add an email in Profile before you switch. On the new phone, sign in with that email and the six-digit code we send you.

Pulse Venue

I signed up but can't see my venue

A new account doesn't manage any venue until our team confirms you work there. Open the Venue tab, claim your venue, and we'll review it.

My listing shows the wrong crowd level

Crowd levels come from customers' reports and venues can't set them directly, so the reading stays trustworthy. Email us if something looks wrong.

Deleting your account

See Delete your account for how to request it, what gets deleted, and what we keep.